I spent a lot of this past year in Boston.  In nearly every taxi, the front seat is pushed as far back as it will go.  This presumably provides maximum comfort for the driver and flexibility for changing drivers.  However, there is no legroom for an ordinary adult to sit comfortably in the back.  I'm under 5'3" and my knees hit the seat in front.  And, this is the only city where the space on the floor is too narrow to accomodate my small rolling briefcase.  

This is a stellar example of the topsy-turvy Wonderland of today's customer service.  Here the comfort of the service worker takes precedence over the comfort of the customer.  And, with most people still giving the same tips, what's to convince them to change?