---
title: Higher than expected call volumes?
---

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# Customer Service - From Promise to Performance

## *K believes in providing the best possible customer service.  She's well known for taking on any challenge and being on-time or early with good results.  *

# Higher than expected call volumes?

Posted by [K Krasnow Waterman](https://www.kkrasnowwaterman.com/aboutcustomerservice/author/k-krasnow-waterman) on Wed, Aug 16, 2006 @ 00:08 AM

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I'm thinking about starting a new site just to let people vent about the worst of customer service. 

How many times have you called a company recently only to get a recording that says that the company is receiving "unusually high call volumes" and that your wait could be "longer than normal"?  Wouldn't it be great if the American economy really were that super-charged? 

This week's winner of the insanely long hold contest was the folks at Adobe.  According to the timer on my phone, I waited 34 minutes to talk to customer service. 

Amazingly, this is not the longest hold time I've recorded.  During "peak periods" I've recorded longer waits for an opportunity to cancel my RCN service; to make an America West reservation (pre-merger); and to reach Dell's Gold technical support when my laptop harddrive fried.

If you've waited longer, please write and tell me about it!

 Topics: [technology b2c customer service](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/technology-b2c-customer-service), [b2c customer service](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/b2c-customer-service)

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