Customer Service - From Promise to Performance

K believes in providing the best possible customer service.  She's well known for taking on any challenge and being on-time or early with good results. 

Walgreens, meet TSA

Posted by K Krasnow Waterman on Thu, Sep 21, 2006 @ 18:09 PM
Timing, of course, is everything. 

Walgreens (according to my local pharmacist) has just implemented new technology in its stores that automatically counts pills and fills bottles. 

The wrinkle? 

The only bottles the machine can use are about twice the size of the bottles my medicine used to come in.  Leaving aside the environmental issues of so much wasted plastic (my 30 tiny pills sit at the bottom of the bottle look like the last few bingo balls in the cage), it's also a packing issue.  The Transportation Security Administration has decided that all medication should be carried in the separate labeled bottles in which they were sold. 

My heart goes out to those on multiple medications who will have to give up a pair of shoes or some similarly sized object to make space for the nearly empty bottles.

Topics: b2c customer service