I've got so many nice things to say about jetBlue.

jetBlue Understands "Red-eye"

I've now flown cross-country with Jet Blue on a red-eye (an overnight flight) a few times. I'm not sure if it's company policy, but I've found the same things on each plane:

• no announcements between takeoff and the announcement to put up your seat back and tray table;
• a blanket and pillow on every seat;
• lights out; and
  
• a requirement that all the window shades be closed if we're flying into sunrise.

They advertise the leather seats and the legroom, but to me it's these extras that matter.

jetBlue knows how to apologize

When my flight had to stop for gas due to extreme headwinds, they didn't wait for me to complain. jetBlue sent me an email apologizing and including an e-coupon discounting my next purchase.

jetBlue knows how to show appreciation

jetBlue has a pretty simple rewards program. Each paid flight is worth a certain number of points (based on distance, I think). Earn 100 points, get a free flight. When I had earned 96 points at the end of the year, they didn't call me "gold" or "silver." They sent me an email offering the points to put me into a free flight.

jetBlue's employees are nice

I don't know how they pick or motivate employees, but all the employees I've dealt with are nice. I don't mean fake-y nice, I mean happy nice.

jetBlue is responsive

They've been so nice, I thought I'd mention a small suggestion when I was talking to the rep to book my free flight. I'd had to wait a bit to reach an operator and I suggested they consider giving customers the option of music or silence while on hold (something some other companies have done). She said she'd forward the comment, but that I could also submit the suggestion easily on their website. I did and today -- two days later and a SUNDAY -- I got an email thanking me for the suggestion. The email described my suggestion and responded in a way that made it clear it was a note written by a person.

jetBlue, keep up the good work!