---
title: Great Service Amidst a Sea of Bad
---

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# Customer Service - From Promise to Performance

## *K believes in providing the best possible customer service.  She's well known for taking on any challenge and being on-time or early with good results.  *

# Great Service Amidst a Sea of Bad

Posted by [K Krasnow Waterman](https://www.kkrasnowwaterman.com/aboutcustomerservice/author/k-krasnow-waterman) on Fri, Jul 27, 2007 @ 15:07 PM

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Lest you think I'm a complete curmudgeon, I think it's important to point out that I reward good service when I find it.  A month ago, I started the paperwork for a bank loan and got an email from the banker asking for more documents.  I wrote back the same day and then never heard anything.  I wrote back three more times in the last month and still didn't hear anything.  I called her boss and found out that the banker was on vacation for part of the time, but still didn't get an answer.  Yesterday, I reached the banker's assistant.  In an hour, she called me back with answers to all questions.  I immediately wrote her a thank you note and sent a note to her boss' boss, praising her work and strongly recommending she be considered for promotion. 

 Topics: [b2c customer service](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/b2c-customer-service)

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