Customer Service - from Promise to Performance

Many businesses have forgotten that the customer is more than the end of the supply chain.  K knows that  customers are the reason that services exist. 

K focuses on achieving customer satisfaction through:

  • Quality - results that are well reasoned and produced.
  • Punctuality -  results available when they are needed.
  • Cost-effectiveness -both the consulting product and any recommendations respect the client's financial boundaries.
  • Practicality - work that "makes sense" in the context of the client's business and goals.
  • Creativity - offering a different perspective or alternative.