Customer Service - From Promise to Performance

K believes in providing the best possible customer service.  She's well known for taking on any challenge and being on-time or early with good results. 

Going dot Mobi

"You Bar" - the power bar goes high tech

Google Ad Sense - Roulette for Website Owners

Amtrak - Kudos for service!

Close Encounters of the CEO Kind - Doug Parker, USAir

DreamHost - struggling through poor performance & poor support

Circuit City - the big box change

DreamHost - points for self-correcting Customer Service

jetBlue - Kudos!

Ted Turner's Montana Grill - no employee autonomy equals poor customer service

E-Commerce Customer Service - If it's important, put it on the website ... at least TWICE

Holiday Tips - How much to give?

A real "Miracle on 34th Street"

Zipcar - Oops!

WebEx Pay-Per-Use: Mistake or Consumer Fraud?

The Apple Store - 9 out of 10 for customer service

Verizon, Time-Warner, SPRINT - handling customer cancellations

Great Service Amidst a Sea of Bad

Can you top this? - 40 minutes on hold (Adobe)

Zipcar's Muddled Message

No shoes for the weary

Walgreens, meet TSA

Move over Abbott & Costello -- Make way for US Airways Customer Service

Low-tech meets High-tech (Septic Pumping and E-competition)

AIG - You've Got Mail!

Phone Service, an oxymoron

Barnes & Noble pricing?

Dell battery recall

Higher than expected call volumes?

Boston Taxis

Customer Service - a new blog

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