--- title: Customer Service Blog description: About Customer Service --- [![Screen Shot 2020-06-28 at 11.15.20 AM](https://www.kkrasnowwaterman.com/hs-fs/hubfs/Screen%20Shot%202020-06-28%20at%2011.15.20%20AM.png?width=519&name=Screen%20Shot%202020-06-28%20at%2011.15.20%20AM.png)](https://www.kkrasnowwaterman.com/)   # Customer Service - From Promise to Performance ## *K believes in providing the best possible customer service.  She's well known for taking on any challenge and being on-time or early with good results.  * ## [Going dot Mobi](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/6399/Going-dot-Mobi.aspx) ## ["You Bar" - the power bar goes high tech](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/5639/You-Bar-the-power-bar-goes-high-tech.aspx) ## [Google Ad Sense - Roulette for Website Owners](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/5480/Google-Ad-Sense-Roulette-for-Website-Owners.aspx) ## [Amtrak - Kudos for service!](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/5327/Amtrak-Kudos-for-service.aspx) ## [Close Encounters of the CEO Kind - Doug Parker, USAir](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/1091/Close-Encounters-of-the-CEO-Kind-Doug-Parker-USAir.aspx) ## [DreamHost - struggling through poor performance & poor support](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/4433/DreamHost-struggling-through-poor-performance-poor-support.aspx) ## [Circuit City - the big box change](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/4298/Circuit-City-the-big-box-change.aspx) ## [DreamHost - points for self-correcting Customer Service](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/3519/DreamHost-points-for-self-correcting-Customer-Service.aspx) ## [jetBlue - Kudos!](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/3503/jetBlue-Kudos.aspx) ## [Ted Turner's Montana Grill - no employee autonomy equals poor customer service](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/3424/Ted-Turner-s-Montana-Grill-no-employee-autonomy-equals-poor-customer-service.aspx) ## [E-Commerce Customer Service - If it's important, put it on the website ... at least TWICE](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/3350/E-Commerce-Customer-Service-If-it-s-important-put-it-on-the-website-at-least-TWICE.aspx) ## [ Holiday Tips - How much to give?](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/3204/Holiday-Tips-How-much-to-give.aspx) ## [A real "Miracle on 34th Street"](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/3047/A-real-Miracle-on-34th-Street.aspx) ## [Zipcar - Oops!](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/2920/Zipcar-Oops.aspx) ## [WebEx Pay-Per-Use: Mistake or Consumer Fraud?](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/2908/WebEx-Pay-Per-Use-Mistake-or-Consumer-Fraud.aspx) ## [The Apple Store - 9 out of 10 for customer service](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/2684/The-Apple-Store-9-out-of-10-for-customer-service.aspx) ## [Verizon, Time-Warner, SPRINT - handling customer cancellations](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/2434/Verizon-Time-Warner-SPRINT-handling-customer-cancellations.aspx) ## [Great Service Amidst a Sea of Bad ](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/2054/Great-Service-Amidst-a-Sea-of-Bad.aspx) ## [Can you top this? - 40 minutes on hold (Adobe)](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/710/Can-you-top-this-40-minutes-on-hold-Adobe.aspx) ## [Zipcar's Muddled Message](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/711/Zipcar-s-Muddled-Message.aspx) ## [No shoes for the weary](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/713/No-shoes-for-the-weary.aspx) ## [Walgreens, meet TSA](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/714/Walgreens-meet-TSA.aspx) ## [Move over Abbott & Costello -- Make way for US Airways Customer Service](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/715/Move-over-Abbott-Costello-Make-way-for-US-Airways-Customer-Service.aspx) ## [Low-tech meets High-tech (Septic Pumping and E-competition)](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/717/Low-tech-meets-High-tech-Septic-Pumping-and-E-competition.aspx) ## [AIG - You've Got Mail!](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/718/AIG-You-ve-Got-Mail.aspx) ## [Phone Service, an oxymoron](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/719/Phone-Service-an-oxymoron.aspx) ## [Barnes & Noble pricing?](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/720/Barnes-Noble-pricing.aspx) ## [Dell battery recall](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/721/Dell-battery-recall.aspx) ## [Higher than expected call volumes?](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/722/Higher-than-expected-call-volumes.aspx) ## [Boston Taxis ](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/723/Boston-Taxis.aspx) ## [Customer Service - a new blog](https://www.kkrasnowwaterman.com/AboutCustomerService/tabid/5776/bid/724/Customer-Service-a-new-blog.aspx) ### Subscribe by Email ### Latest Posts ### Browse by Tag - [b2b customer service technology (1)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/b2b-customer-service-technology) - [b2c customer service (16)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/b2c-customer-service) - [global outsourcing (1)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/global-outsourcing) - [phone support (1)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/phone-support) - [SLA (1)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/sla) - [technology b2b customer service (6)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/technology-b2b-customer-service) - [technology b2c customer service (8)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/technology-b2c-customer-service) - [web host (1)](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/web-host) Copyright © 2007 [Login](https://www.kkrasnowwaterman.com/Login.aspx)