---
title: Going dot Mobi
---

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# Customer Service - From Promise to Performance

## *K believes in providing the best possible customer service.  She's well known for taking on any challenge and being on-time or early with good results.  *

# Going dot Mobi

Posted by [K Krasnow Waterman](https://www.kkrasnowwaterman.com/aboutcustomerservice/author/k-krasnow-waterman) on Mon, Aug 25, 2008 @ 14:08 PM

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A quick note of thanks to all the companies who've figured out that there's a  world of folks who use the web browsers on their handhelds.  When I'm using my phone, I always try *company.mobi *before trying *company.com.* The dot mobi extension was specifically created to signify that the webpages would fit on tiny screens.  The first really helpful one I discovered was Amtrak back in April; it's great for checking schedules or making reservations on the way to the station.  Since then, I've seen the numbers grow and now include airlines, stores, and some movies.  Can't wait for restaurants and local stores to join in.  After all, what is it I usually want to know so much that I'm checking from my phone?  Hours and address!

 Topics: [b2b customer service technology](https://www.kkrasnowwaterman.com/aboutcustomerservice/topic/b2b-customer-service-technology)

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